Shop Policies

Production Time
Please see individual product pages for estimated delivery times. All of our pieces are made-to-order and takes up to 10 business days for production time.
If you have a specific deadline you need to meet, please contact us  to let us know and we will do our best to accommodate your request.
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Shipping
We offer free (insured) worldwide shipping.
Our studios are located in Tel-Aviv, Israel and New York City, USA. The shipping origin depends on availability and workload orders.
Customers in the US will not be required to pay any duties/taxes upon delivery.
Customers in Europe / Australia / Canada and rest of the world will may be required to pay importing taxes/duties as eligible in their country. The buyer is solely responsible for payment of these customs fees.
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Returns and Exchanges
You may return items within 14 days of delivery for a full hassle free refund or exchange.
Please contact us before shipping the item back, Items returned without authorization will not be accepted.
Conditions of return:
Returned items must be unworn, in original condition and packaging, accompanied by the order number.
We don't accept returns or exchanges for customized or personalized orders.
We will not process a refund or exchange until we have received the returned items and have assessed that it is in original condition.
Customers are responsible for return shipping costs.
Customers must use a shipping method that has tracking on it.
All refunds will be credited to the original payment method.
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Cancellations
Cancellation requests must be requested within 48 hours of being placed.
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Resizing 
If your ring does not fit, we offer one free resize per order within the first 30 days of ownership. The customer is responsible for shipping costs both ways. 
Simply contact us via e-mail at: office@bocajnarima.com and we will guide you from there.
Our timeline for resizing requests is up to 10 business days from the time we receive your ring.
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2 Year Warranty
2 Year Setting repair - tightening of any loose gemstone or diamond and prong re-tipping.
2 Year Accent gemstone/diamond replacement, Warranty does not include stones with a replacement value over 500USD or replacement of stones larger than 0.20 carat.
Simply contact us via e-mail at: office@bocajnarima.com with your order number and an explanation of what happened and we will assist you shortly.
We are not responsible for damaged jewelry due to wear and tear, or repairs/alterations made by other jewelers.
This policy is not a substitute for insurance so we recommend insuring your jewelry item with a reputable insurance provider for your peace of mind.
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Payment
We require payment in full before before jewelry can be shipped.
Accepted forms of payment : All major credit cards, Google Pay, Apple Pay, Shop Pay, Affirm and PayPal.
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Packaging
Your jewelry will be packaged securely for shipment.
All orders will be packed with complimentary gift wrapping.
All orders will contain a ring box with a light.
Orders greater than 1,000 USD will be packed with elegant big box which also contains the ring box inside, the box size is 26*18*10 CM.
If you want to receive an invoice, please mention it on checkout notes or contact us after placing the order.
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We care program
We care about the environment. The jewelry we cast is made with recycled gold, we source exclusively post-consumer material that is refined back to their pure elements to ensure that the gold is in the same high quality as newly mined metals. Our jewelry is made from 14/18k solid gold and platinum.

We care about human rights. The diamonds we use are 100% natural conflict free diamonds sourced from specific mine operations and countries that stand with the standards of Kimberley Process Certification Scheme.

We care about quality assurance. The jewelry we cast is made with professional modelling techniques to ensure perfect assembling of the piece and access to the narrowest parts of the jewel in order to ensure perfect cleaning and smooth metal finishing.

We care about customer satisfaction and a long-term relationship. Our jewelry is made by considering daily use and natural wearing, we make sure that our jewelry is crafted in the perfect dimensions to prevent it from breaking or the stones to fall apart – we do not economize on gold or diamonds – we make sure that our jewelry is made to last forever.